Seminar Theatre 1
12:00 Seminars begin (20 minutes each)
Robotic Process Automation
James Merrick-Potter, Head of Robotic Automation Unit, Cabinet Office
AI and Chatbots and the customer experience
The rise of AI and Chatbots as a tool to improve customer experience is evolving; hear about some of the considerations, successes and where the boundaries between this technology and customer service are blurring. The presenter will draw on experience and theory to show that IT and customer service professionals need to jointly consider, embrace and plan for aspects of adoption. Hopefully this seminar will demonstrate that the reality isn’t always that scary.
Gavin Rimmington, Head of Business Change & IT, YPO
Crown Hosting Data Centres, enabling digital transformation through a cost effective, easy to use agreement
Introducing a campus, a community, that is connected, allowing organisations to not have to worry about location. They can share data, create new outcomes and meet government data objectives easily.
Chris Short, Crown Hosting Framework Authority, Crown Commercial Service
NHS Digital – how the creation of HSCN is enabling the digital transformation of Health and Social Care
Driving cost optimisation and creating new markets for suppliers in the NHS.
Andrew Wilson, Associate Director Commercial Engagement, NHS Digital
Dermot Ryan, Director of HSCN Programme, NHS Digital
Ieuan Trigger, Director of Network/Telecommunication Strategy & Procurement, Crown Commercial Service
Building capability in the public sector – digital capability for commercial teams and vice versa
Transforming procurement is an important element of the Government Transformation Strategy, as is developing the right people, skills and culture. Our aim is to build capability within the public sector to raise commercial and digital awareness in government by supporting teams, sharing best practices and creating a community of practice. For you, with you, by you.
Emelia Cedeno, Category Manager, Crown Commercial Service
Keeping pace with the rate of advances in technology while adhering to procurement law
Ensuring you have fit for purpose systems
Ensuring open access for SMEs
16:50 Seminars end